The access to and use of this website ("Site") is subject to the following terms. This site is developed and run by Serenas Uluslararası Turizm Kongre Organizasyon A.Ş. ("Serenas")
Legal Basis for Personal Data and Data Processing
Personal data are all the information that you submit to us, generated by us or collected by us in any other way about a certain or an identifiable natural person. Your personal data (e.g; your first & last name, address, e-mail) and payment detail (e.g; credit card type & number, expiration date and security code of your card) are within this scope.
As per the Data Protection Legislation, we process your personal data on the grounds that it is directly related to the establishment or execution of an agreement in accordance with the sub-paragraph c of the paragraph 2 of the article 5 of the PDPL. We may transfer your personal data to service providers with privacy obligation from which we buy services as a part of a service agreement made within the boundaries and limits of the PDPL.
Personal Data Collection and Purpose
We use personal data for various purposes permitted by the applicable legislation in Turkey. The purpose behind why we use your personal data is presented as follows with some examples. Legal compliance criteria that we rely on to process personal data are the fulfillment of contractual obligations and our legal obligations that arise from our legitimate interests and any other legislation.
• We need to use your personal data to provide you with our website and services,
make payments, send/receive a money order, help you create an account, have access to your account and make changes on it.
• We use personal data to improve our services and meet operational requirements,
have an oversight over the use of our website and services, make an analysis of usage data and enhance our performance accordingly.
• We use personal data to protect our customers from any loss thanks to risk management and our platform.
We identify malicious transactions, get to know our customers to prevent them and measure the extent of risks. In this regard, any decision may be made by automatic algorithms or our officials in line with certain rules. Should any application or transaction be denied as a result of such reviews, you are entitled to request information by getting in touch with us through contact details specified at the bottom of the document.
• We use personal data to contact you if needed.
We use your contact details to inform you of the status of any transaction you make. In addition, we use your contact details to resolve a problem by contacting you once a problem arises from any transaction or your account. Those contacting you in a direct fashion may be Serenas employees or various business partners that we buy services from. In this case, we need to share your personal data with such business partners.
• We use personal data to fulfill our legal obligations or settle disputes.
Some regulations of the country we operate in may oblige us to use and store your personal data in certain ways. We are liable to store records of all transactions for which we provide mediation as a payment service provider for the fulfillment of our data storage obligations, prevention of any money laundering and taxation purposes.
Should there be any dispute between Serenas and any user, your personal data may be put to use to settle the dispute and submitted to any court and alternate competent authority within the boundaries permitted by the Data Protection Legislation.
In addition, we may use your personal data for other purposes that you give consent for provided that you are informed beforehand. For instance, we may ask for your consent for other transactions such as sending marketing messages and receiving feedbacks from you. You are free to retrieve the consent you give in such circumstances, and contact us through the contact details specified at the bottom of the document. As you get in touch with us, you need to add information that would help us recognize you. Your request to retrieve your consent is effective from that moment on. So, your previous transactions made based on your consent would not be contrary to the law whereas we cease to process your data after receiving your request.
Personal Data Storage and Deletion
The period of time that allows Serenas to store your personal data in a way to identify you is the shortest period of time needed to meet our legal obligations and operational requirements. Once that period of time to store your personal data expires, we make sure that your personal data are not associated with you anymore by deleting or making anonymous your personal data as per our in-company procedures intended to provide security for your personal data. Once you deactivate your account or request to have your personal data deleted, we delete or make anonymous any personal data other than those that we must store as per the law or those about which we deny your request for deletion. Cookies we use have an expiration date, and they are automatically deactivated and your personal data are deleted if you no longer use our website or services after they expire. In addition, you are free to delete cookies through your browser settings.
Right to Access, Correct and Object
Serenas takes any reasonable measure needed to make sure that personal data are correct and up-to-date in processing data collected from users in line with the purpose of data collection. Users are entitled to ask for correction, update or deletion of any personal data by contacting email@example.com at any time. Any request made for the deletion of any personal data by contacting through mail, electronic mail, phone or fax is subject to all the applicable legal and ethical notification, document filing or storage obligations that are binding for Serenas unless otherwise specified by the law.
About Access of Children
This website is for those above the age of 18. In regard to the importance of privacy of children, Serenas does not collect and use any personal data from anyone under the age of 18 without an express consent from their parents. Once we find out that we have access to personal data of a child, we promptly delete them unless it is legally mandatory to store them. Feel free to contact us through our contact details if you think we have access to personal data of a child as a result of an error or negligence.
a) Learn about whether their personal data are processed or not,
b) Request information if their personal data are processed,
c) Learn about the purpose behind personal data processing and whether they are used in line with the purpose or not,
d) Know about any domestic or international third party that their personal data are transferred to,
e) Ask for the correction of their personal data if they are processed in an incomplete or incorrect way,
f) Ask for the deletion or destruction of their personal data,
g) Ask transactions made in line with sub-paragraph (e) and sub-paragraph (f) to be reported to third parties that receive their personal data,
h) Object to any consequence against them by having processed personal data analyzed exclusively by automatic systems,
i) Claim compensation for any loss that they suffer in case their personal data are processed in contrary to the law.
We welcome and appreciate your questions, suggestions and requests for data protection. Feel free to contact us: firstname.lastname@example.org